HVAC FAQ Buford, Gainesville, Braselton, Duluth, Cumming and Surrounding Areas

What is the SEER2 Rating?

The SEER2 (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER2 is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER2 efficiency rating of 13, 14, or 15. The higher the SEER2 the more efficient the system will be. The SEER2 rating of any given unit can range anywhere from 13 to 21.

Why is the SEER2 rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER2 rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER2 rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Why should I have regular (or preventive) maintenance? And how often should I have it performed?

Your heating and cooling systems work incredibly hard to perform their functions for your home everyday. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

What equipment requires regular (or preventive) maintenance?

HVAC systems require a professional tune-up twice a year; once during the cooling season in spring/summer and again in the heating season during fall/winter. At the heat inspection for fall/winter we inspect the thermostat, heat exchanger, safety controls, ignition system, motors, reverse valve, flue assembly,electrical connections, and burners. Meanwhile, during the cooling inspection we check the freon charge, electrical connections, air flow, condensate drains,compressor, amperage & voltage, wiring, and inspect & clean the outdoor condenser coil.

I need help troubleshooting a problem with my equipment.

As your local Trane dealer, Pruitt Heating & Air, Inc. is your troubleshooting expert, and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country which Pruitt Heating & Air, Inc. will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.

What are the advantages of a programmable thermostat?

Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own.

What type of filter should I use? And how often should I replace it?

Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

Why can't I find the correct size furnace filter at my local home improvement store for my Trane Brand Equipment?

Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable, and can be washed by hand in cold water.

Where can I get parts for my Trane equipment?

As a Trane dealer, we are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Which Trane equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Our Comfort Specialist will come out for a free assessment to determine the correct equipment for your needs.

What does my warranty cover?

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. All Trane equipment that we install is registered with Trane Corporation to ensure your 10 year parts warranty. If you cannot find your warranty certificate, Pruitt Heating & Air, Inc. will also be able to provide you with that information. With a Pruitt Heating & Air, Inc. Total Comfort Plan, you’ll have a ten year parts and labor warranty on your Trane equipment.

What is the life expectancy of my unit?

Dependable Trane products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.